Refund policy

Refund Policy

Last updated: July 2026

At North Alpine, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we're here to help. This Refund Policy explains how returns, refunds, replacements, and cancellations are handled at northalpine-us.shop.

45-Day Satisfaction Guarantee

We proudly offer a 45-Day Satisfaction Guarantee on eligible purchases.

If you are not satisfied with your order, you may request a return within 45 days after your package has been delivered, provided the item meets the eligibility requirements described below.

To begin a return request, please contact us at:

Email: contact@northalpine-us.shop

Please include your order number along with a brief explanation of your request.

Order Changes & Cancellations

If you need to modify or cancel your order, please contact us as soon as possible.

We process orders quickly, so changes or cancellations can only be made before the order enters fulfillment. Once an order has been shipped, it can no longer be canceled, but it may qualify for a return under this policy.

Return Eligibility

To be eligible for a return, your request must:

  • Be submitted within 45 days of delivery;

  • Include proof of purchase;

  • Be approved by our customer support team before the item is returned;

  • Include the product in its original condition whenever reasonably possible.

Items showing excessive wear, intentional damage, misuse, or alterations may not qualify for a refund.

Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned after delivery, including:

  • Compression underwear;

  • Underwear and intimate apparel;

  • Personalized or custom-made products;

  • Gift cards.

If one of these products arrives damaged, defective, or incorrect, please contact us immediately so we can resolve the issue.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please notify us within 48 hours of delivery.

To help us investigate, please provide:

  • Your order number;

  • A description of the issue;

  • Clear photos of the product;

  • Photos of the shipping packaging.

After reviewing your request, we will determine the most appropriate solution, which may include a replacement, partial refund, full refund, or another suitable resolution.

Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will be issued to your original payment method within approximately 10–14 business days.

Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Original shipping charges are generally non-refundable unless otherwise required by applicable law or the return results from our error.

Return Shipping Costs

Unless the return is the result of our mistake, a defective product, or an incorrect shipment, customers are responsible for return shipping costs.

We recommend using a shipping service that provides tracking information, as we cannot guarantee receipt of returns that are lost during transit.

Lost Packages

If your package appears to have been lost during transit, please contact us.

We will work with the shipping carrier to investigate the shipment and determine the most appropriate resolution based on the available information.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information during checkout.

If you notice an error in your shipping address, please contact us immediately.

If your order has not yet been shipped, we will make every reasonable effort to update the address.

If a package is returned because an incorrect address was provided, additional shipping charges may apply before the package can be shipped again.

Product Appearance

We strive to display our products as accurately as possible.

However, actual colors, textures, and appearance may vary slightly due to lighting, photography, manufacturing variations, and differences between device screens.

Fraud Prevention

To protect both our customers and our business, certain orders may require additional verification before shipment.

If necessary, our support team may contact you to confirm order details before processing.

Policy Updates

We may update this Refund Policy from time to time to reflect changes in our business practices, legal requirements, or operational procedures.

The latest version will always be available on northalpine-us.shop.

Contact Us

If you have any questions regarding this Refund Policy or need assistance with your order, please contact us.

North Alpine

Website: northalpine-us.shop

Email: contact@northalpine-us.shop