Shipping policy

Shipping Policy

Last updated: July 2026

Thank you for shopping with North Alpine.

This Shipping Policy explains how orders are processed, shipped, and delivered when you place an order through northalpine-us.shop.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully confirmed.

Orders are not processed on weekends or public holidays.

During periods of high demand, promotional events, or holidays, processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email with your tracking information.

Shipping Destinations

We currently ship to customers in the United States and many international destinations.

If shipping is unavailable for your location, you will be notified during checkout.

Estimated Delivery Times

Estimated delivery times begin after your order has been processed.

Typical delivery estimates are:

  • United States: 5–10 Business Days

  • Canada: 6–12 Business Days

  • United Kingdom: 5–10 Business Days

  • Australia & New Zealand: 6–12 Business Days

  • Europe: 5–12 Business Days

  • Other International Destinations: 7–20 Business Days

Delivery times are estimates only and are not guaranteed.

Unexpected delays caused by weather, customs inspections, transportation disruptions, carrier issues, or other circumstances beyond our control may affect delivery times.

Shipping Costs

Shipping charges are displayed during checkout before payment is completed.

From time to time, North Alpine may offer free shipping promotions. Any applicable offer will be clearly displayed on our website.

Order Tracking

Once your package has been dispatched, you will receive an email containing your tracking number.

Tracking information may take up to 72 hours to become available after shipment.

If you have not received your tracking information within several business days after placing your order, please contact our support team.

Multiple Shipments

Orders containing multiple items may be shipped separately depending on inventory availability or fulfillment location.

If this occurs, you may receive multiple tracking numbers.

You will not be charged additional shipping fees for split shipments.

Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, or other fees determined by the destination country's authorities.

These charges are the responsibility of the customer unless otherwise stated during checkout.

North Alpine is not responsible for delays caused by customs clearance procedures.

Incorrect Shipping Address

Customers are responsible for providing complete and accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us immediately at contact@northalpine-us.shop.

If your order has not yet entered fulfillment, we will do our best to update the address.

Once an order has been shipped, address changes may no longer be possible.

If a package is returned due to an incorrect address provided by the customer, additional shipping charges may apply before the package can be reshipped.

Lost Packages

If your package appears to be lost during transit, please contact us.

We will work directly with the shipping carrier to investigate the shipment and determine the most appropriate resolution.

Where appropriate, we may provide a replacement shipment or another suitable solution.

Delayed Deliveries

Although we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control.

Examples include:

  • Severe weather conditions;

  • Customs inspections;

  • Carrier operational delays;

  • Transportation disruptions;

  • High seasonal shipping volumes;

  • Public holidays.

We appreciate your patience should these situations arise.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number;

  • A brief description of the issue;

  • Photos of the product;

  • Photos of the shipping packaging.

After reviewing your request, our support team will determine the most appropriate solution, which may include a replacement, refund, or another resolution.

Refused or Unclaimed Packages

If a shipment is refused by the recipient or returned because it was not claimed, additional shipping charges may apply before the order can be shipped again.

Contact Us

If you have any questions regarding shipping or your order, please contact us.

North Alpine

Website: northalpine-us.shop

Email: contact@northalpine-us.shop